1) For which of the following reasons have you visited our website? (Check all that apply)
Product Information
Product Support
Sales Information
Company Information
Company/Department Contact
Employment Opportunities
Other:
2) How did you hear about our website?
3) Please rate the overall content of our website.
4) Please rate the ease of navigation of our website.
6) Please rate the overall look of our website.
6) Did you find the information you were looking for on our website?
7) What information were you not able to find on our website?
8) The information on the website is clearly written and easy to understand.
9) The website contains no grammar or spelling errors.
10) The content of the website is up-to-date.
11) The information on the website met my needs.
12) The layout of the website is well-organized and clear.
13) The links on the website are current and working.
14) The text size on the website is easy to read.
15) E-mailed questions were answered in a timely manner.
16) Would you reccommend our website to others?
17) Overall, how does our website compare to similar websites you have visited?
Professionalism of Representative
Friendly and Courteous
Promptness of returning calls and emails
Knowledgeable and Informative
Explained all options available
Other- Please explain
The Customer Service Representative was knowledgeable
The Customer Service Representative was patient
The Customer Service Representative was enthusiastic
The Customer Service Representative listened carefully
The Customer Service Representative was friendly
The Customer Service Representative was responsive
The Customer Service Representative was courteous
Quality of Product
Price of the product Strongly Agree Agree Neutral Disagree Strongly Disagree
Reputation of the company
Purchase Experience
Installation or first use experience
Usage Experience
After Purchase Service (customer service, etc.)
Other (Please Specify)
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Parts
Industry Specific
Customer Service
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