Before returning any item, you must obtain an Return Authorization Number. Contact Jan Jones at 800.432.4435 or via email at email@example.com.
If you do not understand any of the following terms, please call us toll free at 1-877-526-6791 and we will be glad to go over them with you. Otherwise, we will presume that you have read, understood and agree with all terms of this policy.
Your KD Kanopy is not intended for permanent structure; it is designed for temporary purposes only.
Never leave your canopy unattended.
You should avoid folding up your canopy and putting it away if it is wet. Let it dry out completely to avoid mildew.
Good judgment and common sense must be used for each set-up and take-down of a KD Kanopy product. Since weather is unpredictable, KD cannot be held responsible for canopy or frame damage caused by water pooling when the canopy is left up in a storm. It is the responsibility of the person/persons setting up the canopy to anticipate any threatening or severe weather, and plan for a quick take-down.
All returns require a Return Merchandise Authorization (RMA) number before being returned. Any return shipments that are not authorized will be refused and returned to the sender. All returns must be shipped pre-paid by the customer. All returns must be clearly marked on the package with the RMA number. All items being returned need to be properly packaged for shipment as they were shipped to you.
Returns can take up to 7 business days from receipt of damaged product to final approval of the warranty claim. Please contact KD Kanopy with any questions.
Repairs take approximately 3 weeks.
Any product not claimed after 45 days, may be subject to disposal.
If your frame is damaged or broken, please check our parts page before returning it for repair. Our frames have replaceable parts and are easily repaired. Repairing the frame yourself will save you time and money. Returning the frame for repair will result in charges for shipping, labor, parts, and return shipping.
Send only the item that needs repaired. Do not send, bags, spikes, or accessories if they do not need to be repaired.
Include a copy of the RMA form inside the box to be shipped.
If your canopy fabric is torn or has damage of any kind, you MUST complete a fabric repair sheet. Print out this sheet, marking where all damage is on the diagram and fax one copy to 303-650-5093 ATTN: Returns, and include an additional copy inside the package being returned. Put the RMA # on the fabric repair form before faxing.
Never return a fabric product that is wet or excessively dirty. KD Kanopy reserves the right to refuse repair or warranty considerations and/or add a surcharge for cleaning of excessively dirty or wet items that are being returned for repair.
Send only the item that needs to be repaired, do not send bags, spikes, or accessories.
KD Kanopy will repair your fabric product, using the most aesthetically pleasing method available.
When your fabric return requires a fabric patch, we will use new fabric. Due to normal fading of fabric over time, there may be a slight difference in color. KD will use the closest match possible.
If your top has a tear or rip along the seams, re-sewing it may cause the fabric to fit tighter on the frame.
When repairing a rip or tear, KD will make every effort to keep the graphics in line. Due to the nature of the fabric, this is sometimes unavoidable. If there are graphics printed on a seam or a tear through the graphics, you may lose part of the graphic in the repair.
If KD determines that the damage is too extensive to repair, you will be contacted via phone or email to discuss other options.
When requesting a credit or refund for items returned, all items must be in resaleable condition and in original packing. Resaleable condition means that there are no scratches, blemishes, or marks on the item and there are no signs of wear on the product.
KD will inspect the merchandise for damage. Items that show evidence of usage will not be accepted for credit or refund.
Depending on the nature of your return, a 15% restocking fee may be charged.
Refunds will be issued in the same form originally used for purchase.
If your return is determined to be a warranty issue, KD will ship back your product via FedEx ground at our expense.
If you require expedited shipping, you will be responsible for any additional shipping charges.
Shipments damaged from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice damage after the driver has left, keep all packing material and call the freight carrier to return and inspect the damage and file a claim. Please call our Customer Service Representative and ask for the proper claim procedure. They can assist you in filing a claim. KD cannot be responsible for damage caused by the freight carrier.