What is the difference between KD Kanopies and other similar canopies?

What type of fabric is used on KD products?

How do you wash a canopy top?

Why is there such a price difference between KD Kanopies and other portable canopies?

Are your Canopies Water Proof?

Do KD StarShades have side panels?

What is the KD Warranty?

How do I send my product in for repair?

My canopy was caught in a rainstorm and some of the bars have broken. Is this covered under warranty?

An unexpected wind gust came up, causing my canopy to rip. There is a tear in the fabric, can this be repaired?

Is normal wear and tear covered by warranty?

Will my KD Kanopy product be repaired or replaced?

Do I need to clean my canopy before sending it in for repair?

How long will my repair take?

What do repairs cost, who pays for shipping?

How can I find out the status of my repair order?

How do I wash my canopy? Can I put my canopy in a washing machine?

My tent has mildew on it, what can I do?

Can I leave my KD Kanopy up for extended periods of time?

My Canopy is leaking at the seams, what can I do?

What is the difference between digital printing and screen printing?

Where can I find templates for designing my graphics?

Do you offer design services?

If my artwork is not correct will you print it anyway?

Will I receive a proof before print production begins?

Can my graphic designer upload files?

I’ve placed my order. How will I know that you received it and everything is ok?

How can I cancel my order?

Payment options?

Can I use a resale license?

When will my job be complete?

When does my production turnaround time begin?

Does my turnaround time include shipping time?

What shipping options do you offer?

Do you offer rush services?

What is your return policy for non-printed products?

What is your return policy for custom-printed products?

What is your return policy for damaged items?

Can my canopy peak and valance be different colors?

What type of canopy frames do you offer?

What are the shipping weights and dimensions of your packaged product?

What is the difference between KD Kanopies and other similar canopies? (back to top)

KD Kanopies are stronger, lighter and more durable than most of our competitors. Plus, we are the first manufacturer of aluminum, scissor-action frame units. KD Kanopy graphic tents are all manufactured, digitally printed or silk screened in-house. This gives us the advantage of better quality control, which results in higher customer satisfaction.

What type of fabric is used on KD products? (back to top)

All KD fabric items are made of durable, high-tenacity polyester Oxford fabric which is fire-retardant and water resistant.

How do you wash a canopy top? (back to top)

Place the top on the frame at the lowest setting and rinse with a garden hose. Use a soft brush with a mild detergent for soiled areas. Do not brush graphics. Allow the top to dry completely before storing.

Why is there such a price difference between KD Kanopies and other portable canopies? (back to top)

Most canopy manufacturers have multiple lines of canopies that they sell. These canopies range from disposable units (like those that can be purchased at warehouse clus for as low as $120.00), to the commercial lines of canopies similar to those manufactured and sold by KD Kanopy. There are major differences between these canopy lines. Please take a look at our product comparision sheet to see how the commercial lines of KD Kanopy compare to our competitors commercial canopy lines.

Are your Canopies Waterproof? (back to top)

No. Technically they are not waterproof, but our fabrics are water-resistant. Water-resistant fabric is coated with a finish that is resistant but not impervious to water penetration. Rainwater will often bead up on water-resistant fabric, forming drops on the surface. Water-resistant fabrics will provide protection from limited precipitation, but may not stand up to heavy rain or sudden downpours. For this reason, we suggest you take your canopy down if it looks like it's going to storm. If you choose not to take your canopy down, please do not leave it unattended or let any water collect on the top. If allowed to pool, the weight of the water could cause damage to your fabric as well as the frame.

Do KD StarShades have side panels? (back to top)

Yes, please ask a sales associate for more information.

What is the KD Warranty? (back to top)

Check out the Warranty Info section of our site.

How do I send my product in for repair? (back to top)

If you are having problems with your product, we highly recommend you contact our repair department, and speak to a customer service rep prior to sending anything back. You can complete most frame repairs yourself. Before sending your frame back for repair, please see our parts page first. All parts are easily replaceable. Small tears or rips in your fabric can be patched with a self-adhesive clear patch, available through our parts department.

For items being returned for evaluation and/or repair, a return authorization number is required. Please go to www.kdkanopy.com and fill out the Return Authorization form, before returning your product. You will be emailed an authorization number, write this number in bold black print on the outside of the box and ship it to us at the following address.

KD Kanopy, Inc.
Attn: Repairs
3755 W. 69th Place
Westminster, CO 80030

My canopy was caught in a rainstorm and some of the bars have broken. Is this covered under warranty? (back to top)

No. We cannot guarantee against any type of weather-related incidents. We recommend that each leg of the canopy be secured using the canopy stakes provided, but in the event of unstable weather, we recommend taking the canopy down to prevent any damage. Before sending your frame back for repair, please check out our parts page. Every component of the frame is easily replaceable. You will save time and money by ordering the parts and repairing it yourself.

An unexpected wind gust came up, causing my canopy to rip. There is a tear in the fabric, can this be repaired? (back to top)

Depending on the size and shape of the tear, there are a couple of options for repair. We offer a self-adhesive patch that you can apply yourself. This works well on many small tears and you avoid the expense of shipping and labor charges. If you feel the damage is too extreme to repair yourself, you may want to contact a local canvas repair shop or possibly a seamstress. If none of these options work for you for you, please feel free to fill out an RMA Authorization form at our website and send the product back to us for repair. You will be responsible for all shipping costs.

Is normal wear and tear covered by warranty? (back to top)

We manufacture all of our products to meet our high standards. However, regardless of how carefully you use it, or how well you care for your KD product, it will eventually begin to show age and wear. The KD Kanopy warranty covers defects in workmanship and materials, but it does not cover normal wear and tear.

Will my KD Kanopy product be repaired or replaced? (back to top)

If your product fails due to a manufacturing or workmanship defect, our first option will be to repair the item, free of charge. If the product is not repairable, or if the cost of repairing the item exceeds the cost of a new one, we will replace it.

Do I need to clean my canopy before sending it in for repair? (back to top)

When returning your canopy, please brush off any dirt and sponge clean the surface, making sure that the fabric is completely dry before sending it in. Most repairs require some sort of sewing, if your product is dirty or wet, this will cause problems with our machines. Canopies that are not clean enough to work on will be returned to you at your expense.

How long will my repair take? (back to top)

Our typical turnaround time is three to four weeks from the time we receive your product until it is returned to you. In some cases we can get it back to you sooner. In rare cases, it may take longer. During peak season (May, June, July & August) our turnaround time can stretch to six weeks.

What do repairs cost, who pays for shipping? (back to top)

The cost of non-warranty repairs varies from one repair to another, depending on the cost of the materials and length of time it takes for us to do the repair. After your product is received and evaluated, we will contact you with the cost of repair. We will never start a repair without your consent.

As stated in our warranty policy, the customer pays the shipping charges to send products to the Return & Warranty Department. If it is determined to be a problem covered by the warranty, we will ship it back to you at our cost. If you request that we return your product by Fed Ex Overnight or 2nd Day Air, the additional shipping charges will be billed to you. Shipping charges for all non-warranty repairs are at the owner’s expense.

How can I find out the status of my repair order? (back to top)

You can track your package with your shipper to determine if and when it has been delivered. Once we have received your product in the Returns & Warranty Department, we will let you know the status of your repair. If you have further questions, please call the Warranty Department, at 1(800) 432-4435.

How do I wash my canopy? Can I put my canopy in a washing machine? (back to top)

Proper cleaning and storage of your tent will help prolong its life. Before storing your tent, set it up and inspect it. Look for any damage, pulled seams, holes or mildew.

Once you have inspected your canopy, clean all dust and dirt marks with a sponge, mild soap, and warm water. Rinse with a clean wet sponge. Allow the tent to dry thoroughly before folding and putting away.

We do not recommend putting your KD Kanopy in the washing machine or having it power washed or dry cleaned.

My tent has mildew on it, what can I do? (back to top)

Once mildew appears on your canopy, there is not much that can be done to get rid of it. But you can prevent it from getting worse. Make sure to clean your tent well and ensure that it is completely dry before storing. Mildew typically forms when the fabric has been stored when it is wet. Any damage caused by mildew is not covered under warranty.

Can I leave my KD Kanopy up for extended periods of time? (back to top)

Our canopies were designed as temporary structures, meant to be taken down in unstable weather conditions. Although our fabric is water resistant, it is not waterproof. When it starts to rain or snow, you must take care to prevent rain from pooling on the top.  If the winds increase to the point where your canopy may blow away, we recommend you take your canopy down. Please never leave your canopy unattended.

My Canopy is leaking at the seams, what can I do? (back to top)

Our canopies are a sewn product. The sewing process creates tiny needle holes along the seams where fabric has been stitched together. Our canopies are treated for water resistance, but this does not make them waterproof. If you should experience leaking at the seams, you can purchase a bottle of seam sealer from your local hardware or sporting goods store and apply it to the areas that are leaking.

What is the difference between digital printing and screen printing? (back to top)

Screen Print Process
A method in which ink is applied directly to the surface to be printed. The logo, text or image to be printed is photographically transferred to a very fine fabric (the screen) such that the non-printed areas are blocked off and the fabric serves as a stencil. The ink is wiped across the screen allowing it to pass through the unblocked pores and reach the substrate. For each color to be printed a separate screen is prepared and the process is repeated.

Screen Print – The Upside
Less Is Sometimes More… When a project calls for basic imaging – two-color logos on generic backgrounds like red, black, blue, green, etc. -- screen-print is often the smarter, more cost-effective choice.

And More Is Sometimes Less
The major expense in screen printing is the up-front cost of producing the actual screens. Each additional printed unit after the first one lowers the per/unit price. Economies of scale with screen printing are far more dramatic than with digital.

Screen-print pricing is more flexible than digital. For clients working with tight budgets, we’ll offer advice on how to be as efficient as possible: reducing colors, for example, or cross-purposing screens for different project elements.

Screen Print – The Downside
Screen-print severely limits the complexity of the printed image. You are also limited to specific areas to which ink can be applied. Generally speaking, designs cannot flow from one surface to another.

Large-Format Digital Print Process
Large-format digital printing is a process by which very large “inkjet type” printers use special solvent inks to print on hundreds of different specially coated media to produce clean, crisp, full-color graphics of virtually any size direct from digital files without the need for complex and costly color separations.

Digital Print – The Upside
Maximum Imaging Capacity

• Digital print allows us to handle complex designs, gradients, logos, photography and line illustrations. For all practical purposes, there are no imaging restrictions. You pay the same for one color as you do for a million colors.
• Since we start with white fabric and print over the entire surface, the base color of the printed goods can match corporate Pantone colors.
• When it comes to canopies, digital allows for designs to flow from one canopy peak to the other, from the peak to the valance, or from the top of the table cover to the front or the sides.

Digital Print – The Downside
Digital is generally more expensive than screen-print, and economies of scale for larger orders are minimal.

Which is Best?
Neither. They’re both great. The best choice depends upon the situation.

Where can I find templates for design layout? (back to top)

Contact your sales representative.

Do you offer design services? (back to top)

We do offer in-house design services. The first two hours are free. If more time is needed, additional charges may apply.

If my artwork is not correct will you print it anyway? (back to top)

No. If your submitted artwork files do not conform to our file requirements, we will notify you of any issues and ask that new files be submitted. If you are unable to make the corrections yourself, we will be happy to assist you with any changes.

Will I receive a proof before print production begins? (back to top)

Yes. You must approve a PDF digital proof for all custom-printed products prior to print production. These proofs will be emailed to you. Under no circumstances will we begin production without a signed proof in hand. Please leave time in the production schedule for your own internal review.

Can my graphic designer upload files? (back to top)

Yes. Contact your sales representative for more details.

I’ve placed my order. How will I know that you received it and everything is ok? (back to top)

Once we receive a signed layout and a form of payment, your order goes into production immediately. If you require further information on the status of your order, contact your sales representative.

How can I cancel my order? (back to top)

If you need to cancel your order, contact your sales representative immediately. The stage your order is at in the production process will determine if any charges will be incurred. No refunds will be given for custom orders in print production.

Payment options? (back to top)

We accept Visa, MasterCard, Discover and AMEX. We accept payment by check, however this process takes much longer than a credit card transaction. Once we receive the order it will be submitted but remain “On Hold” until the check clears the bank. After the check has cleared, the standard turnaround time will apply.

Can I use a resale license? (back to top)

If you are producing a product for resale and would like to provide us with your resale number, you will need to fax us a copy of your Colorado Resale Certificate.

When will my job be complete? (back to top)

See table below

When does my production turnaround time begin? (back to top)

Turnaround times for custom-printed products begin once the PDF proof has been approved by you. All proofs will be emailed directly to you. If you approve your job by 12 P.M. Mountain Standard Time, production turnaround time begins that business day.

Does my turnaround time include shipping time? (back to top)

No. Shipping time is in addition to the turnaround time.

What shipping options do you offer? (back to top)

Our primary method of shipping is FedEx Ground. We can expedite, if necessary, for an additional charge.

Do you offer rush services? (back to top)

If you have a rush need, we’ll do all we can to meet your project timeline. We understand that tight deadlines are a reality of our clients and our client’s customers. If your order needs to be completed in 6-11 business days, there is a 15% rush charge on the total order amount (minimum $150). If your order needs to be completed in 5-7 business days, there is a 20% rush charge on the total order amount (minimum $200).

Large quantity orders should be carefully researched ahead of time. That means giving us a call a month or so in advance and letting us know what’s coming. We’ll work with you to establish a detailed timeline that includes art delivery, proofing, production, pack-out and preparation for shipping.

What is your return policy for non-printed products? (back to top)

We want you to be completely satisfied with your purchase. All non-printed products can be returned for a refund less a 15% restocking fee within 10 days from the day you receive the item. The item must be returned in new and unused condition, in the original boxes, with all paperwork, parts and accessories. “New and unused” means that there are no scratches, blemishes, or marks on the item; there are no signs of wear on the product. A Return Authorization Number must be arranged by contacting Customer Service (800.432.4435) prior to shipping. All packages must be returned prepaid by customer. A refund will be applied to your credit card (or a check will be issued if you paid by check) upon receipt and inspection of the returned products.

What is your return policy for custom-printed products? (back to top)

There are no returns on custom printed products. Any obvious defect or printing error will be corrected.

What is your return policy for damaged items? (back to top)

Any items that are found to contain damage upon opening your shipment must be reported to our customer service within one business day from receipt of shipment. If your shipment contains extensive damage to the packaging upon delivery, refuse the shipment and contact us immediately (800.432.4435).

Can my canopy peak and valance be different colors? (back to top)

Yes. Be creative and design your own unique top. There is no additional charge for using different colored fabrics. Click here to view our selection of 13 colors Fabric Colors.

What type of canopy frames do you offer? (back to top)

We offer three different frame choices:

Advantage & Party Shade II

• Industrial Strength Powder-Coated Steel
  
• Patented Fittings - Easy Set Up & Tear Down
  
• Carry Bag & Spikes included
  
• Available Sizes: 10'x10'
  
• One piece frame – no tools required for setup
  
• Five height adjustments

Majestic & Hexagon

• Commercial Grade Aluminum
  
• Patented Fittings - Easy Set Up & Tear Down
  
• Carry Bag & Spikes included
  
• Available Sizes: 5'x5', 8'x8', 10'x10', 10'x15', 10'x20'
  
• One-piece frame – no tools required for setup
  
• Five height adjustments

What are the shipping weights and dimensions of your packaged product? (back to top)

MAJESTIC 5X5

37

61”X10”X10”

4

16x14x6

MAJESTIC 8X8

43

61”X10”X10”

7

16x14x6

MAJESTIC 10X10 

47

61”X10”X10”

10

16x14x6

MAJESIC 10X15

65

61”x13”x10”

13

19x15x7

MAJESTIC 10X20

81

61”x17”x10

16

19x15x7

HEXAGON 81

81

61”X12’X12’

14

19x15x7

ADVANTAGE 

100

61”X10”X10”

16x14x6

PARTY SHADE 

63

61”X10”X10”

10

16x14x6

PARTY SHADE II

80

61”X10”X10”

10

16x14x6

STAR SHADE 400

61

26x22x22

50

43x8x8

80

57x12x12

STAR SHADE 800

101

26x22x22

50

43x8x8

81

57x12x12

STAR STAGE 550

50

26x22x22

60

43x8x8

81

57x12x12

STAR TWIN 685

90

26x22x22

60

43x8x8

160

2 Boxes 57x12x12

STAR TWIN 1320

150

30x30x30

60

43x8x8

162

2 Boxes 57x12x12