KD QuickTurn Delivery

Deadline for Art/Approval:

Excludes weekends and holidays.
Extra charges apply — Call 1-800-432-4435.

Because your name is on it.

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  • Portable Canopy and Tent Questions

    Q. WHAT IS THE DIFFERENCE BETWEEN KD KANOPY’S PORTABLE POP-UP CANOPIES AND OTHER SIMILAR CANOPIES?

    A. KD Kanopies are stronger, lighter and more durable than most of our competitors’ pop-up canopies. Plus, we are the first manufacturer of aluminum, scissor-action frame units. KD Kanopy graphic tents are all manufactured, digitally printed or silk screened in-house. This gives us the advantage of better quality control, which results in higher customer satisfaction.

    Q. WHY IS THERE SUCH A PRICE DIFFERENCE BETWEEN KD KANOPIES AND OTHER PORTABLE CANOPIES?

    A. Most canopy manufacturers have multiple lines of canopies that they sell. These canopies range from disposable units (like those that can be purchased at warehouse clubs for as low as $120.00), to the commercial lines of canopies similar to those manufactured and sold by KD Kanopy. There are major differences between these canopy lines. Please take a look at our product comparision sheet to see how the commercial lines of KD Kanopy compare to our competitors commercial canopy lines.

    Q. WHAT IS THE DIFFERENCE BETWEEN THE VARIOUS MODELS OF POP-UP CANOPY FRAMES THAT YOU OFFER?

    A. We offer three different frame choices.

    Our PartyShade and Barn-Top and Barrel-Top canopies all use an industrial-strength powder-coated steel frame with a five-year warranty. The PartyShade is available in 5'x5', 8'x8', and 10'x10' sizes. The Barn and Barrel canopies are available only in the 10'x10' size.

    Our heavy-duty XTF frames are made from anodized aluminum and are one of the toughest on the market — 33% stronger than other aluminum frames — yet are competitively priced with other aluminum frames. They use 40mm industrial-strength hex-shaped legs with nylon-resin composite fittings. Set-up and height adjustments are facilitated with simple pull-ring snap locks. The XTF frame is available in 10'x10', 10'x15', and 10'x20' sizes

    Our Majestic canopy uses a commercial-grade aluminum frame with a lifetime warranty. The Majestic frame is available in 10'x10', 10'x15', and 10'x20' sizes.

    Both our aluminum and steel frames come fully assembled in one unit that can be set up quickly and easily without any tools. All use our patented Dynidiom joint fittings for strength, stability, and smooth operation for easy set-up and tear-down without any binding. Each model has adjustable height legs and comes with a carry bag and ground spikes.

    Q. WHAT ARE THE SHIPPING WEIGHTS AND DIMENSIONS OF YOUR PACKAGED PRODUCTS?

    A. Please refer to the web page for the specific model and size canopy that you are interested in and click on the gray “Specifications” tab where the shipping weights and sizes are listed.

    Q. ARE YOUR CANOPIES WATERPROOF?

    A. No. Technically they are not waterproof, but our fabrics are water-resistant. Water-resistant fabric is coated with a finish that is resistant but not impervious to water penetration. Rainwater will often bead up on water-resistant fabric, forming drops on the surface. Water-resistant fabrics will provide protection from limited precipitation, but may not stand up to heavy rain or sudden downpours. For this reason, we suggest you take your canopy down if it looks like it's going to storm. If you choose not to take your canopy down, please do not leave it unattended or let any water collect on the top. If allowed to pool, the weight of the water could cause damage to your fabric as well as the frame.

    Q. WHAT TYPE OF FABRIC IS USED ON KD PRODUCTS?

    A. All KD fabric items are made of durable, high-tenacity polyester Oxford fabric which is fire-retardant and water resistant.

    Q. DO KD STARSHADES HAVE SIDE PANELS?

    A. Yes. Both our StarShade tents and our pop-up canopies have optional side panels available for purchase in the same colors as our canopy tops. Side panels can also be screen printed or digitally printed. Please ask a sales associate for more information.

    Q. WHAT IS THE KD KANOPY WARRANTY?

    A. The warranty varies depending on the product. Go to the web page for your specific canopy model and click on the “Features” tab to see the warranty period for that product.

  • Service and Repair Questions

    Q. HOW DO I SEND MY PRODUCT IN FOR REPAIR?

    A. If you are having problems with your product, we highly recommend you contact our repair department, and speak to a customer service representative prior to sending anything back. Before sending your frame back for repair, go to the web page for your specific canopy model and click on the “Replacement Parts” tab. All parts of the frame are easily replaceable allowing you to complete most frame repairs yourself, saving time and money. Small tears or rips in your fabric can be patched with a self-adhesive clear patch, available through our parts department.

    For items being returned for evaluation and/or repair, a return authorization number is required. Contact us at 800-432-4435 or via email at sales@kdkanopy.com. Write your return authorization number in bold black print on the outside of the box and ship it to the following address.

    KD Kanopy, Inc.
    Attn: Repairs
    1921 E. 68th Avenue
    Denver, Colorado 80229

    Q. MY CANOPY WAS CAUGHT IN A RAINSTORM AND SOME OF THE BARS HAVE BROKEN. IS THIS COVERED UNDER WARRANTY?

    A. No. We cannot guarantee against any type of weather-related incidents. We recommend that each leg of the canopy be secured using the canopy stakes provided, but in the event of unstable weather, we advise that you take the canopy down to prevent any damage. Before sending your frame back for repair, please check out our parts page. Every component of the frame is easily replaceable. For non-warranty repairs, you will save time and money by ordering the parts and repairing it yourself.

    Q. AN UNEXPECTED WIND GUST CAME UP, CAUSING MY CANOPY TO RIP. THERE IS A TEAR IN THE FABRIC, CAN THIS BE REPAIRED?

    A. Depending on the size and shape of the tear, there are a couple of options for repair. We offer a self-adhesive patch that you can apply yourself. This works well on many small tears and you avoid the expense of shipping and labor charges. If you feel the damage is too extreme to repair yourself, you may want to contact a local canvas repair shop or possibly a seamstress. If none of these options work for you, you may fill out an RMA Authorization form at our website and send the product back to us for repair. You will be responsible for all shipping costs.

    Q. IS NORMAL WEAR AND TEAR COVERED BY WARRANTY?

    A. We manufacture all of our products to meet high standards. However, regardless of how carefully you use it, or how well you care for your KD product, it will eventually begin to show age and wear. The KD Kanopy warranty covers defects in workmanship and materials, but it does not cover normal wear and tear.

    Q. WILL MY KD KANOPY PRODUCT BE REPAIRED OR REPLACED?

    A. If your product fails due to a manufacturing or workmanship defect, our first option will be to repair the item, free of charge. If the product is not repairable, or if the cost of repairing the item exceeds the cost of a new one, we will replace it.

    Q. DO I NEED TO CLEAN MY CANOPY FABRIC BEFORE SENDING IT IN FOR REPAIR?

    A. When returning your canopy, please brush off any dirt and sponge-clean the surface, making sure that the fabric is completely dry before sending it in. Because most fabric repairs require some sort of sewing, if your product is dirty or wet, this will cause problems with our machines. Canopies that are not clean enough to work on will be returned to you at your expense.

    Q. HOW LONG WILL MY REPAIR TAKE?

    A. Our typical turnaround time is three to four weeks from the time we receive your product until it is returned to you. In some cases we can get it back to you sooner. In rare cases, it may take longer. During peak season (May, June, July & August) our turnaround time can stretch to six weeks.

    Q. WHAT DO REPAIRS COST, WHO PAYS FOR SHIPPING?

    A. The cost of non-warranty repairs varies depending on the cost of the materials or replacement parts and the time involved for us to complete the repair. After your product is received and evaluated, we will contact you to let you know how much the repair will cost and get your approval. We will never start a repair without your consent.

    As stated in our warranty policy, the customer pays the shipping charges to send products to the Return & Warranty Department. If it is determined to be a problem covered by the warranty, we will ship it back to you at our cost. If you request that we return your product by Fed Ex Overnight or 2nd Day Air, the additional shipping charges will be billed to you. Shipping charges for all non-warranty repairs are at the owner’s expense.

    Q. HOW CAN I CHECK ON THE STATUS OF MY REPAIR ORDER?

    A. You can track your package with your shipper to determine if and when it has been delivered. Once we have received your product in the Returns & Warranty Department, we will let you know the status of your repair. If you have further questions, please call the Warranty Department, at 800-432-4435.

  • Care and Maintenance Questions

    Q. HOW DO I WASH MY CANOPY? CAN I PUT MY CANOPY IN A WASHING MACHINE?

    A. Proper cleaning and storage of your tent will help prolong its life. Before storing your tent, place the top on the frame at the lowest setting  and inspect it. Look for any damage, pulled seams, holes or mildew.

    Once you have inspected your canopy, clean all dust and dirt marks with a sponge or soft brush, mild soap, and warm water. Do not brush graphics. Rinse with a clean wet sponge. Allow the tent to dry thoroughly before folding and storing.

    We do not recommend putting your KD Kanopy in the washing machine or having it power washed or dry cleaned.

    Q. MY TENT HAS MILDEW ON IT, WHAT CAN I DO?

    A. Once mildew appears on your canopy, there is not much that can be done to get rid of it. But you can prevent it from getting worse. Make sure to clean your tent well and ensure that it is completely dry before storing. Mildew typically forms when the fabric has been stored when it is wet. Any damage caused by mildew is not covered under warranty.

    Q. CAN I LEAVE MY KD KANOPY UP FOR EXTENDED PERIODS OF TIME?

    A. Our canopies were designed as temporary structures, meant to be taken down in unstable weather conditions. Although our fabric is water resistant, it is not waterproof. When it starts to rain or snow, you must take care to prevent rain from pooling on the top. If winds increase to the point that you feel your canopy might blow away, we recommend you take your canopy down. Please never leave your canopy unattended.

    Q. MY CANOPY IS LEAKING AT THE SEAMS, WHAT CAN I DO?

    A. Our canopies are a sewn product. The sewing process creates tiny needle holes along the seams where fabric has been stitched together. Our canopies are treated for water resistance, but this does not make them waterproof. If you should experience leaking at the seams, you can purchase a bottle of seam sealer from your local hardware or sporting goods store and apply it to the areas that are leaking.

  • Printing Process Questions

    Q. IS DIGITAL PRINTING OR SCREEN PRINTING BEST?

    A. The best choice depends upon the situation. Both printing methods can produce beautiful, dramatic graphics and each has it's own advantages and disadvantages.

    Q. WHAT IS THE DIFFERENCE BETWEEN DIGITAL PRINTING AND SCREEN PRINTING?

    A. Screen printing is a process in which ink is applied directly to the surface to be printed. The logo, text or image to be printed is photographically transferred to a very fine fabric (the screen), basically creating a stencil. The ink is wiped across the screen allowing it to pass through the open areas and reach the fabric that you’re printing on. For each color being printed, a separate screen is prepared and the process is repeated.

    When a project calls for basic imaging — two-color logos on generic backgrounds like red, black, blue, green, etc. — screen-print is often more cost-effective than digital prinitng. The major expense in screen printing is the up-front cost of producing the actual screens. Each additional printed unit after the first one lowers the per/unit price. Economies of scale with screen printing are far more dramatic than with digital printing.

    Screen-print pricing is more flexible than digital. For clients working with tight budgets, we can offer advice on how to be as efficient as possible: reducing colors, for example, or cross-purposing screens for different project elements.

    The screen-printing method severely limits the complexity of the printed image. You are also limited to specific areas to which ink can be applied. Generally speaking, designs cannot flow from one surface or one sewed panel to another.

    Large-format digital printing is a process by which very large “inkjet type” printers use special solvent inks that can print on many different materials, producing clean, crisp, full-color graphics of virtually any size direct from digital files without the need for complex and costly color separations or screens.

    Digital printing allows us to handle complex designs, gradients, logos, photography and line illustrations. For all practical purposes, there are no imaging restrictions. With digital printing, the cost is the same no matter how many colors you use.

    Since we start with white fabric and print over the entire surface, the base color of the printed goods can match corporate Pantone colors.

    Digital printing allows the design to flow from one surface or sewed panel to another—from one canopy peak to another, from the peak to the valance, or from the top of a table cover to the front or the sides.

    Digital printing is generally more expensive than screen-printing, and economies of scale for larger orders are minimal.

  • Design and Graphics Questions

    Q. CAN MY GRAPHIC DESIGNER UPLOAD FILES?

    A. Yes. Contact your sales representative for more details.

    Q. WHERE CAN I FIND TEMPLATES FOR DESIGN LAYOUT?

    A. Either contact your sales representative to ask for the template you need or find the product you are interested in on our website. Once you’re on the product’s web page, click on the gray “Graphic Requirements” tab. Then click on the “Templates” tab in the space below (if it’s not already showing).

    Q. IF MY ARTWORK IS NOT CORRECT WILL YOU PRINT IT ANYWAY?

    A. No. If your submitted artwork files do not conform to our file requirements, we will notify you of any issues and ask that new files be submitted. If you are unable to make the corrections yourself, we will be happy to assist you with any changes.

    Q. DO YOU OFFER DESIGN SERVICES?

    A. We do offer in-house design services. The first two hours are free. If more time is needed, additional charges may apply.

    Q. WILL I RECEIVE A PROOF BEFORE PRINT PRODUCTION BEGINS?

    A. Yes. You must approve a PDF digital proof for all custom-printed products prior to print production. These proofs will be emailed to you. Under no circumstances will we begin production without a signed proof in hand. Please leave time in the production schedule for your own internal review.

    Q. CAN MY CANOPY PEAK AND VALANCE BE DIFFERENT COLORS?

    A. Yes. Be creative and design your own unique top. There is no
    additional charge for using different colored fabrics on separate
    sewn panels. The 17 fabric colors shown below can be used on
    any of our canopies.

  • Ordering Questions

    Q. I’VE PLACED MY ORDER. HOW WILL I KNOW THAT YOU RECEIVED IT AND THAT EVERYTHING IS OK?

    A. Once we receive a signed layout and a form of payment, your order goes into production immediately. If you require further information on the status of your order, contact your sales representative.

    Q. HOW CAN I CANCEL MY ORDER?

    A. If you need to cancel your order, contact your sales representative immediately. The stage your order is at in the production process will determine if any charges will be incurred. No refunds will be given for custom orders that are already in print production.

    Q. WHAT FORMS OF PAYMENT DO YOU ACCEPT?

    A. We accept Visa, MasterCard, Discover and American Express. We accept payment by check, however this process takes much longer than a credit card transaction. Once we receive the order it will be submitted but remain “On Hold” until the check clears the bank. After the check has cleared, the standard turnaround time will apply.

    Q. CAN I USE A RESALE LICENSE?

    A. If you are producing a product for resale and would like to provide us with your resale number, you will need to fax us a copy of your Colorado Resale Certificate.

    Q. WHAT IS YOUR TURNAROUND TIME? or WHEN WILL MY JOB BE COMPLETE?

    A. See below for standard production timelines for different categories of products.

    Digitally Printed Canopy Products (Tops, Side Walls, Rail Skirts)
    Artwork Review & Proofs: 1–2 Business Days
    Customer Approval: 1–2 Business Days
    Production: 10-14 Business Days
    Shipping Time: Determined by shipping method you specify

    Silk Screen Printed Canopy Products (Tops, Side Walls, Rail Skirts)
    Artwork Review & Proofs: 1–2 Business Days
    Customer Approval: 1–2 Business Days
    Production: 10-14 Business Days
    Shipping Time: Determined by shipping method you specify

    Digitally Printed Signage Products
    Artwork Review & Proofs: 1–2 Business Days
    Customer Approval: 1–2 Business Days
    Production: 10-14 Business Days
    Shipping Time: Determined by shipping method you specify

    Digitally Printed Star Shades, Star Stage, & Star Twins
    Artwork Review & Proofs: 1–2 Business Days
    Customer Approval: 1–2 Business Days
    Production: 10-14 Business Days
    Shipping Time: Determined by shipping method you specify

    Silk Screen Printed Star Shades, Star Stage, & Star Twins
    Artwork Review & Proofs: 1–2 Business Days
    Customer Approval: 1–2 Business Days
    Production: 10-14 Business Days
    Shipping Time: Determined by shipping method you specify

    Unprinted Canopy Tops — Majestics, Hexagon, Party Shades
    Customer Approval: 1 Business Day
    In Stock: Ships out in 1–2 Business Days
    Not In Stock: Ships out in 3–5 Business Days
    Shipping Time: Determined by shipping method you specify

    Unprinted Tent Tops — StarShade, StarStage, & StarTwin
    Customer Approval: 1 Business Day
    In Stock: Ships out in 1–2 Business Days
    Not In Stock: Ships out in 3–5 Business Days
    Shipping Time: Determined by shipping method you specify

    Canopy Frames and Hardware — Majestic, Hexagon, Party Shade, & Advantage
    In Stock: Ships out next business day
    Not In Stock: Ships out in 3–5 Business Days
    Check with your Sales Representative for availability

    StarShade, StarStage, & StarTwin Poles & Hardware
    In Stock: Ships out in 1–2 Business Days
    Not In Stock: 7 Business Days
    Check with your Sales Representative for availability

    Q. WHEN DOES MY PRODUCTION TURNAROUND TIME BEGIN?

    A. Turnaround times for custom-printed products begin once the PDF proof has been approved by you. All proofs will be emailed directly to you. If you approve your job by 12 p.m. Mountain Standard Time, production turnaround time begins that business day.

    Q. DOES MY TURNAROUND TIME INCLUDE SHIPPING TIME?

    A. No. Shipping time is in addition to the turnaround time.

    Q. WHAT SHIPPING OPTIONS DO YOU OFFER?

    A. Our primary method of shipping is FedEx Ground. We can expedite, if necessary, for an additional charge.

    Q. DO YOU OFFER RUSH SERVICES?

    A. We understand that tight deadlines are sometimes a reality for our clients and our client’s customers. Therefore we offer four levels of rush services. Please see our KD QuickTurn web page for details and restrictions.

    For large quantity orders, call us a month or so in advance and let us know what’s coming even if you haven’t finalized your design yet. We’ll work with you to establish a detailed timeline that includes art delivery, proofing, production, pack-out and preparation for shipping.

    Q. WHAT IS YOUR RETURN POLICY FOR NON-PRINTED PRODUCTS?

    A. We want you to be completely satisfied with your purchase. All non-printed products can be returned for a refund less a 15% restocking fee within 10 days from the day you receive the item. The item must be returned in new and unused condition, in the original boxes, with all paperwork, parts and accessories. “New and unused” means that there are no scratches, blemishes, or marks on the item(s); there are no signs of wear on the product. A Return Authorization Number must be arranged by contacting Customer Service (800.432.4435) prior to shipping. All packages must be returned prepaid by customer. A refund will be applied to your credit card (or a check will be issued if you paid by check) upon receipt and inspection of the returned products.

    Q. WHAT IS YOUR RETURN POLICY FOR CUSTOM-PRINTED PRODUCTS?

    A. There are no returns on custom-printed products. We will however correct any obvious defect or printing error that was not present on the proof you approved.

    Q. WHAT IS YOUR RETURN POLICY FOR DAMAGED ITEMS?

    A. Any items that are found to be damaged after opening your shipment must be reported to our customer service within one business day from receipt of shipment. If your shipment contains extensive damage to the outer packaging upon delivery, refuse the shipment and contact us immediately at 800.432.4435.

Frequently Asked Questions (FAQs)

Below are answers to some of the commonly asked questions about our products and the ordering process.