KD Kanopy Return & Repair Policy

If you do not understand any of the following terms, please call us toll free at 877-526-6791 and we will be glad to go over them with you. Otherwise, we will presume that you have read, understood and agreed with all terms of this policy.

Your KD Kanopy is not intended for permanent structure; it is designed for temporary purposes only.

Neverleave your canopy unattended.

You should avoid folding up your canopy and putting it away if it is wet. Let it dry out completely, to avoid mildew.

Good Judgment and common sense must be used for each set up and take down of a KD Kanopy product. Since weather is unpredictable, KD cannot be held responsible for canopy or frame damage caused by water pooling when left up in a storm. It is the responsibility of the person/persons setting up the canopy to anticipate any threatening or severe weather, and plan for a quick take down.

All returns require a Return Merchandise Authorization (RMA) number before being returned. Any return shipments that are not authorized will be refused and returned to the sender. All returns must be shipped pre-paid by the customer. All returns must be clearly marked on the package with the RMA number. All items being returned need to be properly packaged for shipment as they were shipped to you.

RMA #’s are only good for 30 days. After 30 days, you must submit a new RMA number.

Print your RMA Number in Bold Black Print on the out side of each package being returned.

Place a copy of the RMA form in the package with the merchandise being returned.

All warranty returns can take between 5 and 7 business days from receipt of damaged product to final approval of the warranty claim. Customer will be notified upon approval. Please contact KD Kanopy with any questions.

Repairs take approximately 3 weeks.

Any product not claimed after 45 days, may be subjected to disposal.

When returning Frames or Hardware:

If your frame is damaged or broken, please check our parts page before returning it for repair. Our frames have all replaceable parts, and are easily repaired. Repairing the frame, yourself will save you time & money. Sending the frame back, you will incur charges for shipping, labor, parts, and return shipping.
Send only the item that needs repaired, do not send, bags, spikes, or accessories, if they do not need to be repaired.
Include a copy of the RMA form inside the box to be shipped.

When returning fabric items:

If your canopy fabric is torn, or has damage of any kind, you MUST complete a fabric repair sheet. Print out this sheet, marking where all damage is on the diagram and fax one copy to 303-650-5093, ATTN Returns and include an additional copy inside the package being returned. Put the RMA # on the fabric repair form before faxing
Never return a fabric product that is wet or excessively dirty. KD Kanopy reserves the right to refuse repair or warranty considerations and/or add a surcharge for cleaning of excessively dirty or wet items being returned.
Send only the item that needs repaired, do not send, bags, spikes, or accessories.
KD Kanopy will repair your fabric product, using the most aesthetically pleasing method available.
When your fabric return requires a fabric patch, we will be using new fabric. Due to normal fading of fabric over time, there may be a light difference in color. KD will use the closest match possible.
If your top has a tear or rip along the seams, re-sewing it, may cause the fabric to fit tighter on the frame.
When repairing a rip or tear, KD will make every effort to keep the graphics in line. Due to the nature of the fabric. that can sometimes be unavoidable, If there are graphics printed on a seam or a tear through the graphics, you may lose part of the graphic in the repair.
If KD determines that, the damage is too extensive to repair. You will be contacted via phone or email to discuss other options.

When returning items for credit or refund:

When requesting a credit or refund for items returned, all items must be in resalable condition, and in original packing. Resalable Condition means that there are no scratches, blemishes, or marks on the item; & there are no signs of wear on the product.
KD will inspect the merchandise for damage. Items that show evidence of usage will not be accepted for credit or refund.
Depending on the nature of your return, a 15% restocking fee may be charged
Refunds will be issued in the same form originally used for purchase.

Shipping Policies:

Customers are responsible for all shipping costs. If your return is determined to be a warranty, KD will ship back your product via UPS ground at our expense.
If you need expedited shipping, you would be responsible for any additional shipping charges.

Damaged Merchandise:
Damaged shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice damage after the driver has left, keep all packing material and call the freight carrier to return and inspect the damage and file a claim. Please call our Customer Service Representative and ask for the proper claim procedure.. They can assist you in filing a claim. KD cannot be responsible for damage caused by the freight carrier.